Flashtemplate Complaint Policy

Introduction

Our aim is to create and maintain the best possible relationship with our customers. To this end, we have put in place this complaints policy to ensure that all your complaints will be considered and dealt with. As a customer, you have the right to send us all your complaints in order to participate in the improvement of our service.

Our Responsibilities:

• * To provide an efficient, fair and organised solution to deal with complaints.
• * To keep customers informed of the progress of their complaint and a time limit for resolution.
• * To regularly review our complaints handling system to improve our customer service.

Handling your complaints:

• * Once your complaint has been received, we will confirm its handling by email.
• * We will keep you informed of the progress of your complaint and the time frame for resolving it.
• * Our aim is to resolve your complaint as quickly as possible, your complaint will generally be resolved within 24 hours of receipt.
• * We will inform you of the outcome of your complaint.
• * We assure you that making a complaint will always be free of charge.

Step 1:

If you encounter any difficulty when using our services, you can contact our customer service by email or telephone to make a complaint. Our aim will be to deal with your complaint and resolve the problem on our first contact.

Step 2:

A complaint made to our customer service department will always be dealt with. Once your complaint has been dealt with, we will inform you by email. This is usually done as soon as your complaint is received.

Depending on the complaint, it may take more or less time to resolve it, but generally your complaint will be dealt with within 24 hours. Once it has been resolved, we will inform you quickly of its outcome.